Surescripts, Oracle Health Partner to Help Clear Prescription Barriers for Patients Nationwide

Key takeaways

• Surescripts Prior Authorization Automation will be available to prescribers inside the Oracle Health workflow¹.
• Prior Authorization Automation returns approvals within seconds when all criteria are met for available medications, helping patients start therapy sooner.

Surescripts® and Oracle Health are working together to help remove the barriers that keep patients from starting the medication their care team prescribed. Through the partnership, Surescripts Prior Authorization Automation will be available to prescribers within the Oracle Health workflow, helping patients access needed therapies without delays.

In a 2025 survey, 95% of physicians said the prior authorization process sometimes delays care, and 79% said it at least sometimes leads to treatment abandonment. Additionally, 1 in 4 people indicated that the cost of medications prevented them from filling a prescription, according to a report.

"When a prior authorization is resolved in seconds instead of days, it can make the difference between a patient starting treatment on time or not at all," said Frank Harvey, chief executive officer, Surescripts. "Expanding our collaboration with Oracle Health puts Surescripts Prior Authorization Automation into the hands of more prescribers to reduce delays and fill gaps in care, helping patients access needed treatments faster."

"Patients shouldn’t have to wait on paperwork or find out at the pharmacy counter that something went wrong with their prescriptions. Bringing Surescripts Prior Authorization Automation into the Oracle Health workflow reduces the administrative burden for caregivers and enables care teams to help patients access medications faster," said Seema Verma, executive vice president and general manager, Oracle Health and Life Sciences. "This collaboration is indicative of how healthcare organizations working together can benefit patients.”

Oracle and Surescripts will also explore incorporating First-Fill Abandonment within Oracle Health workflows to give providers insights into patients’ medication adherence before claims data arrives, allowing for earlier intervention when needed.

1 The new capabilities are planned for general availability in 2027.

Background

• Surescripts Prior Authorization Automation automatically matches clinical data with determination criteria at the time of prescribing by automatically retrieving the required information from the patient's electronic health record and sending it electronically to the pharmacy benefit manager (PBM). When prior authorization requirements are met, the request can often be approved without human intervention, while also creating an audit trail that can be reviewed at any point. If a request cannot be approved based on the clinical information submitted, the prescriber is prompted to complete a prior authorization request. Prior Authorization Automation delivers 18-second (median) approvals when all criteria are met for available medications.
  
  
• Surescripts First-Fill Abandonment proactively monitors new prescriptions sent across the Surescripts network, and flags when patients don’t pick them up at pharmacy. These early insights enable provider organizations to tailor patient support strategies that can result in improved value-based care performance, including STARS & HEDIS measures, and lead to better patient care.

About Surescripts

The Surescripts platform brings healthcare together to inform and accelerate decisions, helping keep patient care on track. Our network reaches nearly every patient in the country and gives Surescripts an unmatched, near-real-time view of prescribing and care activity at scale. With our suite of solutions and the trusted relationships we’ve built across healthcare, we turn health intelligence into action that accelerates interoperability, clinical data exchange, prior authorizations and more. Learn more at surescripts.com.

About Oracle

Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

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"Expanding our collaboration with Oracle Health puts Surescripts Prior Authorization Automation into the hands of more prescribers to reduce delays and fill gaps in care, helping patients access treatments faster," said Frank Harvey, CEO, Surescripts.